• TVTEL Door Entry System

How it works

  • When your visitors select your flat number on the panel it will dial through to your first contact number and ring for approx. 25 seconds.
  • When you answer the call you will need to respond “Hello” as the panels are voice activated.
  • You will have between 20 and 30 seconds to establish who is at the door before the call automatically terminates.
  • If you would like to release the door for the visitor, dial 0 on the phone.
  • Please note: if you have an answer phone/voicemail message on your telephone line, this will need to be delayed for longer than 25 sec or removed as it will confuse the system and prevent it from automatically stepping onto the second number.

Faults

  • Faults with the system should be reported to the managing agent
    • Urgent faults would include: nobody able to access a block, dead panels.

How do I get my details on to the system?

  • Use this form to request updates to the phone number and add/remove door fobs.

Door / Gate Fobs

  • NACD are unable to issue new door or gate fobs. They have to be ordered from the Managing Agent.
  • When you receive the new fob, if it is not already activated, use the above form to request activation.
  • Only original blue “Noralsy” fobs with a serial number can be registered.
  • I am aware that many people are using cloned / copied fobs, mostly due to the hassle and expense. Last time I ordered, they were £35 each! (If you want a fob for everyone in the family, then this is obviously a fair chunk of money! Especially if the kids lose them!)
  • Ideally you should have at least one blue Noralsy fob and, if you are going to copy it, copy from that one, rather than random other tenant in the building.
    • This is for two reasons:
      • The system logs who is entering the building by the ID of the fob used. If you let someone copy your fob, it will register it as you using the fob.
        • (If there was some sort of security incident… was it you, or someone with a copy of your fob? Hmm..)
      • If the original fob is deactivated, all the fobs copied from it will also stop working.
  • Gate fobs for the car park also have to be ordered from the Managing Agent.
  • They are usually only issued to flats with a parking space.

Gate Code

  • Anyone without a parking space/fob who needs to open the gates occasionally for bulky deliveries / moving in or out should request a code to open the gates, or if your fob is lost or damaged and are awaiting a replacement.
  • To request a code, please follow the instructions on the notice on the gate.
  • You need to request the code in advance of when you need it, in office hours. A response is not guaranteed out of hours.
  • The gate code is changed periodically to maintain security and prevent misuse of the car park.
  • Please DO NOT share the gate code with anyone else.

Maintenance

NACD Ltd.
Unit 8, Heron Business Park
Eastman Way
Hemel Hempstead
Hertfordshire
HP2 7FW

Telephone: 01442 211 848 / 0870 033 3388
Email: maintenance [at] nacd [dot] co [dot] uk

- Rob

Page last updated: Wed, 04-Dec-2024

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